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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Advice
There are a range of other minor ailments that can be treated by your local pharmacist with over-the-counter medications.
Self-care
Help and support available from many National and Local Organisations
How to book an appointment
- Online: Submit an Online Consultation via eConsult
- In person: By visiting the practice
- Phone: 020 7639 3553 or 020 7639 6640
It may not be necessary for you to attend for an appointment. You can contact us online listing details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.
We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.
Types of appointments
Routine appointments
Routine booked appointments are for 10 minutes and can be booked by telephoning or calling in to the surgery. They may be made up to 4 weeks in advance. It may be that you do not need to see a doctor but instead need to see one of the other health care workers. If so, please ask the receptionist who will help you.
Telephone appointments
If your problem can be dealt with by telephone without seeing the doctor please tell the receptionist who may offer you a telephone appointment time. Your doctor may ring 10 mins before and up to 50 mins after you allocated time. Please ensure we have the correct contact details for you.
Remember, if you are not able to attend your appointment please do tell us by telephoning the surgery.
The surgery offers free text reminders for your appointments. This service can also be used to cancel any unwanted appointments.
Practice nurse
The practice nurse is available Monday, Wednesday, Thursday and Friday. If you need to see the nurse please make an appointment. Our nurse has a specialist interest in COPD, Asthma, Diabetes and wound care.
Please make a separate appointment for each person seeing the doctor.
Emergency triage appointments
Please tell the receptionist if you have medical problems that require urgent attention, you will then be able to discuss matters with the duty doctor.
Emergency triage appointments are not suitable for ongoing medical problems or repeat prescriptions. It is helpful for the receptionist to know the nature of your problem to enable those with the most serious problems to be dealt with as quickly as possible.
Some matters such as severe chest pain or heavy bleeding can be very serious, in such a situation an ambulance should be called (telephone 999) before contacting the surgery.
Please note that if you do use an emergency triage appointment for a non-urgent problem, the doctor may not deal with it on that day and you may be asked to re-book a routine appointment for another time.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Get test results
You can find out how to get your results on our test results page
Home visits
To request a home visit, please telephone us on 020 7639 3553. Please try to make requests for home visits by 11am.
The receptionist may ask for details of the illness as well as your age, address and telephone number as it is important for the doctor to be given an idea of the urgency of the problem.
Change or cancel an appointment
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.
How to cancel an appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 020 7639 3553 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources
NHS e-referral service
The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.
Using the service
If you're a patient, find out more about appointment booking on the NHS website.
Out of hours
Enhanced access
We offer pre-bookable appointments on a Monday from 7:30am
Urgent care centres
Should you require any urgent medical attention, please call 999 or do not hesitate to go to the nearest urgent care centres as follows:
Guys Hospital Urgent Care Centre
Guy’s Hospital
Ground floor, Tabard Annexe
Great Maze Pond
London SE1 9RT
Telephone: 020 3049 8970
Open: 8am to 8pm (*last patient booked in at 7pm), seven days a week, 365 days a year.
Soho NHS Walk-in Centre
1 Frith St
Soho
London
W1D 3HZ
Open: Monday to Friday from 8am to 8pm and Satuday and Sunday from 10am to 8pm
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Contact
Sternhall Lane Surgery
12 Sternhall Lane
Peckham
London
SE15 4NT
Telephone: 020 7639 3553
or 020 7639 6640
Part of Hurley GroupThe Practice
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